TaylaMade Meals: Terms and Conditions of Service

1. Overview

This website is operated by TaylaMade (Pty) Ltd, a private company duly incorporated in South Africa (Registration Number: [Insert Registration Number]). Throughout the site, “we”, “us” and “our” refer to TaylaMade (Pty) Ltd.

By accessing our website, social media platforms, or ordering our products, you engage in our Service and agree to be bound by these Terms and Conditions (“Terms”), as well as any policies referenced herein and/or available via hyperlink.

If you do not agree to these Terms, you may not access the website or use our services.

TaylaMade Meals reserves the right to amend these Terms at any time without prior notice. Continued use constitutes acceptance of such changes.

2. Scope of Services

These Terms apply to all transactions made via:

• Our website (https://www.taylamade.co.za),

• WhatsApp,

• Telephone,

• E-mail,

• Social media,

• In person,

• Or any other platform.

Our services are provided on an “as is” and “as available” basis.

3. Conditions of Sale

3.1 Age of Majority
By agreeing to these Terms, you confirm that you are:

• At least 18 years old, or

• Have the consent of a parent or legal guardian if under 18.

3.2 Product Availability
We reserve the right to limit sales of our products to any person, geographic area, or jurisdiction.

4. Pricing and Payment

• All prices are quoted in South African Rand (ZAR) and exclude VAT at 15%, unless otherwise stated.

• We reserve the right to modify pricing without prior notice.

• Payment must be made upfront through approved payment methods (credit card, debit card, EFT).

• Subscriptions or recurring orders are billed as per your selected plan.

5. Shipping and Delivery

• Deliveries occur Monday to Saturday (excluding Sundays and Public Holidays).

• Estimated delivery is within 10 business days from order confirmation.

• Risk of loss passes to the customer upon delivery.

• Customers must ensure the accuracy of delivery details.

• We are not liable for non-delivery due to incorrect information or unavailability at the delivery address.

• No deliveries to P.O. Boxes.

Delivery Issues:
Please report any non-delivery or damaged goods within 24 hours of receipt to orders@taylamade.co.za.

6. Returns, Refunds, and Credits

• Due to the perishable nature of our products, returns are not accepted.

• Customer satisfaction is a priority. If an issue arises:

  • Contact us within 24 hours of delivery.

  • We will assess and discuss a resolution (credit/replacement).

• Refunds are at our sole discretion and may require supporting documentation (e.g., photos).

• Credits issued must be used within 3 months.

7. Cancellations and Modifications

• 7 days’ written notice is required for cancellation or modification of any order or subscription.

• Cancellations requested outside this period will not be entitled to a refund.

To cancel or modify, email orders@taylamade.co.za or call 081 882 9420.

8. User Accounts and Security

• Users must safeguard their login credentials.

• TaylaMade Meals is not liable for unauthorised access or activity resulting from compromised accounts.

9. Privacy and Data Protection

• We are fully compliant with the Protection of Personal Information Act (POPIA).

• Your personal information is collected only for billing, delivery, and communication purposes.

• Information will not be sold, rented, or disclosed to third parties except as required by law.

• Cookies are used to enhance the website experience and you may adjust your browser settings accordingly.

10. Intellectual Property

• All website content (text, graphics, logos, images, and software) is the property of TaylaMade Meals and protected by South African copyright and trademark laws.

• Unauthorized use, copying, or distribution is prohibited.

11. Disclaimers

• TaylaMade Meals is not a medical service provider or dietitian.

• All content provided (including dietary advice) is for informational purposes only.

• Users must consult their healthcare providers before making dietary or fitness changes.

• Products may contain allergens. Customers must review product descriptions carefully.

12. Limitation of Liability

To the fullest extent permitted under South African law:

• TaylaMade Meals disclaims liability for any direct, indirect, incidental, special, or consequential damages arising from use of our Services, including but not limited to food allergies, misuse, or delayed deliveries.

• You agree to indemnify TaylaMade Meals against any claims arising from your breach of these Terms.

13. Force Majeure

TaylaMade Meals shall not be liable for any failure or delay in performance due to acts of God, war, strikes, governmental restrictions, pandemics, or any other events beyond reasonable control.

14. Complaints and Dispute Resolution

• Customer complaints must first be directed to orders@taylamade.co.za.

• We aim to resolve complaints within 10 business days.

• If unresolved, disputes must be referred to mediation before court action.

• Failing mediation, disputes will be resolved exclusively by the High Court of South Africa, Gauteng Division, Pretoria.

15. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

16. Entire Agreement

These Terms, along with any policies posted by us, constitute the entire agreement between you and TaylaMade Meals.

Version updated: 28 April 2025