Terms & Conditions

Conditions of Use

A User’s and/or Customer’s utilisation of the TaylaMade Meals Website constitutes an agreement that the User intends to be bound by these Terms and Conditions, including, but not limited to this website, social media accounts, and any other TaylaMade Meals platforms. TaylaMade Meals reserves the right to update or modify these Terms and Conditions at any time and without notice. Utilisation of this website constitutes your agreement to be bound by all such Terms and Conditions. TaylaMade Meals encourages and expects each User and Customer to familiarise themselves with these Terms and Conditions.

These Terms and Conditions apply to all orders, purchases and sales made by a Customer by virtue of this Website, WhatsApp, e-mail, telephone, in person or by any other means of communication or transmission.  This Website is provided on an “as is” and “as available” basis.

Disclaimer

TaylaMade Meals is not a medical provider or dietitian and should not be treated as such. The content of the TaylaMade Meals Website, blog, and all affiliated information and documents is for informational purposes and should not be considered as medical advice. Please consult your medical provider concerning all matters regarding your health. We strongly encourage all Users and Customers to receive medical permission before the initiation of any diet or fitness regimen.

While TaylaMade Meals can be an intricate part of a User and Customer’s practice of fitness, safe dieting and other physical activity, the safety of the User and Customer is paramount and is the sole responsibility of the User and Customer.  Any fitness, health, or dieting ideas offered by TaylaMade Meals should not replace, nor take priority over medical advice or the personal judgment of the User or Customer’s body and it’s needs.

There is an inherent presence of risk with any and all physical activity and dieting habits and by accessing or using the TaylaMade Meals Website, products or information, the User and Customer knowingly and willingly accept these risks.  By accessing any of those platforms, the User and Customer agree to these terms of responsibility and affirm that your intention is to use them in a positive and safe manner.

Some vegetables are seasonal and from time to time these will be substituted (where possible) with vegetables that are in season.

Shipping Policy

Product Orders are shipped by TaylaMade Meals Mondays to Saturdays except for public holidays and Sundays. A Customer’s meals will be delivered by our in-house delivery drivers. TaylaMade Meals reserves the right to fulfill its obligations to the customer within 10 business days (weekends excluded). Delays will be addressed with the customer via e-mail, or telephonically.

TaylaMade Meals is unable to fulfill product Orders outside of the South African borders and is unable to ship to Post Office Boxes.  If you have questions, comments or concerns relative to your Product Order, please contact TaylaMade Meals at the following email address: orders@taylamade.co.za

Return Policy

Due to the perishable nature of our product, we are unable to accept any returns. However, your satisfaction is important to us. Please email orders@taylamade.co.za with any concerns you may have regarding your order. In the case of misplaced, damaged, unsatisfactory or incorrect orders, we follow the following procedure in this particular order.

1. We establish the issue(s);
2. We address the issue(s) with the customer and staff;
3. We establish whether the issue(s) can be resolved with a credit to the exact value of the product in question, taking into account the particular circumstances surrounding the order in question;
4. If a credit is the most feasible option, the credit (replacement of the meal(s)) will then be provided within 5 business days, on the next available delivery day;
5. Should the credit not be feasible (due to extreme circumstances), then TaylaMade Meals will look into the circumstances surrounding the refund options, and will, in its sole discretion, reasonably authorise or disallow a refund. TaylaMade Meals reserves the right to require documentation, medical examination and/orphotographic evidence on any concerns or allegations expressed by the customer.

Cancellation Policy

On all subscriptions and Product Orders, TaylaMade Meals requires a seven (7) day advance notice for any modifications, subscription adjustments and cancellations. If you wish to modify or cancel your subscription or order, please email us at orders@TaylaMade.co.za or call us at 081 882 9420.

Redemption of Free Product and Coupon Offers

On occasion, TaylaMade Meals may offer customers coupon codes, special offers, and/or discounts (hereafter, Offers), which may be distributed by email, social media, or displayed on the website. These are to be used in conjunction with the website when ordering TaylaMade Meals products and it is expected that customers will not exploit any such Offers to the detriment of TaylaMade Meals. Should any Customer attempt to obtain multiple Offers in violation of the terms of any such Offer, the Customer’s Order will be canceled in its entirety. The redemption of any Offer by a Customer shall be in the sole discretion of TaylaMade Meals.

Statement of Privacy and Security

TaylaMade Meals, its subsidiaries and affiliates, are committed to protecting your privacy. TaylaMade Meals obtains personal information about Customers, such as a Customer’s name, address, email address, telephone number, dietary preferences, delivery and shipping preference, and other information voluntarily provided by a Customer through varying means of communication, and which is encrypted by TaylaMade Meals.  TaylaMade Meals uses this information solely for the purpose of billing, shipping, and contacting a Customer as required. TaylaMade Meals’ customer list remains confidential and is not sold, rented, or leased to third parties. On occasion, TaylaMade Meals does utilize outside sources for processing and delivery, processing transactions, or statistical analysis. These companies only receive the information required to complete the service and are required to keep all such information confidential

Some information such as your internet protocol (“IP”) address, operating system, browser type, language preferences, referring URLs, access times, pages viewed, links clicked, and the like are automatically acquired through the visitation of our website. This information is not distributed or used for any purposes outside of TaylaMade Meals.  TaylaMade Meals website gathers some information through “cookies.” These cookies collect information such as visits, patterns, page views, and orders. No personal information is obtained this way; however, they benefit your web experience. If you wish to disable cookies, you may do so through the settings on your computer.

TaylaMade Meals allows its Customers to create a profile for easier and more convenient access to products and benefits. The Customer is responsible for protecting usernames and passwords and held responsible for activity performed from the account.

License and Site Access

TaylaMade Meals grants the User and Customer with a non-transferable, limited, nonexclusive, license to access this website. Under this license, the User and/or Customer does not have the right to distribute or modify material. This license prohibits the download or collection of logos, product descriptions, pricing, graphics and any other media found on the website. TaylaMade Meals specifically prohibits the website being reproduced, duplicated, copied, sold or exploited for any purposes without express written consent from TaylaMade Meals. A User or Customer’s utilization of the website in an unauthorized manner immediately voids this license. Tampering with the website, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are expressly prohibited.  A User or Customer violating these Terms and Conditions will be liable for such violations.

Any and all content sent in by Users or Customers to TaylaMade Meals is accompanied the User or Customer’s express consent to be used by TaylaMade Meals as a royalty-free, nonexclusive, perpetual license, along with the irrevocable right to use, reproduce, modify, publish, distribute, display, and use creatively on any form of media. TaylaMade Meals is not responsible for this content, nor do we endorse or affirm any content provided by Users or Customers. TaylaMade Meals is not liable for loss or damage attributable to any User or Customer content or submission.  The display of content, advertisements, and promotions from outside sources is not endorsed by TaylaMade Meals. As such, the accuracy of this content is not controlled by and therefore not warranted by TaylaMade Meals.

TaylaMade Meals does not retain responsibility for any human or mechanical error regarding the reliability, accuracy, timeliness, usefulness, adequacy, or sustainability of the website or other TaylaMade Meals platforms. Potential or actual delays, omissions, or loss of data is not guaranteed, not to occur. The guarantee that users will not be subject to any computer-based virus, worm, computer code, that may result in the contamination of a third-party machine is not presently available. TaylaMade Meals cannot guarantee that the website, blog, or social media will be uninterrupted or completely error free indefinitely.

Limitation of Liability

To the fullest extent permitted by applicable law, TaylaMade Meals, and its affiliates, shall not be liable to any User, Customer or any third party for any damages, including, but not limited to direct, indirect, special incidental, consequential, or exemplary damages the result from the use of the website or any relation to the website and its content or the use of TaylaMade Meals products and services.   Further, and to the fullest extent permitted by applicable law, User and or Customer, on behalf of each’s heirs, executors, administrators, personal representatives and assigns hereby release, waive, and forever discharge TaylaMade Meals and any of its affiliates, from and against, and covenant not to sue any such TaylaMade Meals party for any and all claims you have or may have in relation to these Terms and Conditions and TaylaMade Meals products and services.

The User and Customer, by accessing TaylaMade Meals information agree to indemnify, defend, and hold TaylaMade Meals, its members, officers, directors, employees, agents, licensors, suppliers, subsidiaries, and affiliates harmless from and against any claims, actions, demands, damages, awards, judgments, liabilities, and settlements including, without limitation, reasonable legal fees, expenses, and costs resulting from, or alleged to result from your violation of these Terms and Conditions, or any use by you of this website in any manner other than as expressly authorised in these Terms and Conditions.

TaylaMade Meals’ Copyrights and Trademarks

TaylaMade Meals and other indicated media on our website, social media, or e-mails distributed are copyrights and trademarks owned by TaylaMade Meals. The use of copyrights, trademarks, trade dress, or anything of this nature in any manner that seeks to discredit or may result in confusion for customers is directly prohibited. Any use of said copyrights and trademarks on products not in relation to TaylaMade Meals is expressly prohibited. The South African and international trademark and copyright laws protect our content and we reserve all rights contained therein. This content includes, but is not limited to, text, logos, icons, graphics, images, video clips, and digital downloads.

Dispute Resolution

Any concerns with TaylaMade Meals products or content may be discussed and potentially resolved to the Customer’s satisfaction by contacting our customer service department at orders@TaylaMade.co.za or consulting the live chat on our website.  Any matter not resolved above may be resolved by the institution of proceedings in the courts of Pretoria, Gauteng.

Entire agreement

These Terms and Conditions and affiliated policies contain and solely dictate an agreement between TaylaMade Meals and each User and Customer.

Changes in Terms and Conditions

TaylaMade Meals reserves the right to alter, modify, delete and update these Terms and Conditions at any time. The User and Customer are strongly encouraged to review these Terms and Conditions regularly.

TERMS AND CONDITIONS

OVERVIEW

This website is operated by TaylaMade Pty LTD. Throughout the site, the terms “we”, “us” and “our” refer to TaylaMade Pty Ltd. TaylaMade Pty Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on WordPress and Woo Commerce Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

CONDTIONS OF SALE

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

All prices are in RSA and exclude VAT charged at a rate of 15% per order.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Product Prices & Availability

The product price quoted on the website at the time of placing your order shall be the price charged to you. Excluding any inadvertent technical errors or glitches, we will honour any prices as published at the time of placing your order.

We have the right to change the price of any product at any time, please check before placing an order.

It doesn’t happen often, but sometimes we may need to substitute some of the meals in a pack or order due to menu changes, but we’ll ensure they are still from same range.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of TaylaMade Meals. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall TaylaMade Pty Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless TaylaMade Pty Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Payment Options Accepted

Credit Card– Payments are made through Payfast. TaylaMade Meals will hold the customers personal details, separate to the credit card details which will be held by Payfast. Payfast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Please visit www.payfast.co.za for more information on this service.

EFT– Payments through electronic transfer may be accepted, please specify this option when you place your order. TaylaMade Meals banks through FNB, so please ensure you allow for two working days for your payment to reflect in our account if you bank with a different bank. Upon reflection of your payment in our bank account, we will then schedule your delivery based on the next available delivery day.

Deliveries

TaylaMade Meals follows a unique delivery route system and although we try to accommodate special delivery requests we may not always be able to. We ask that special instructions be given:

1. At least 24 hours prior to the start of your scheduled delivery day;
2. That your request be reasonable; and
3. That you communicate an alternative should we be unable to facilitate your request.
4. Please note: We will do everything possible to try and accommodate any reasonable delivery requests you may have, to ensure your order gets to you in the best condition, that is most convenient for you.

Special Time and Delivery Day Requests

Time and day of special deliveries may be agreed upon by you, the customer, and us at TaylaMade Meals, at a time which best suits you, and which can be reasonably achieved by our delivery team. You can specify a delivery time-frame (1-3 hour time-frame minimum) upon ordering, and we will contact you if this time-frame cannot be met.

Upon failure to make delivery, the driver will attempt to contact you to make an alternative arrangement. If this fails too, your order will be returned to TaylaMade Meals, and delivery will be attempted during the next delivery in your area. Should the driver be unable to deliver to you again (due to unreachability/ not at address to accept your delivery, or any other reason not relating to the driver’s ability to deliver), then

TaylaMade Meals reserves the right to change the time of delivery at any stage, and will not be held liable for any deliveries that are late or are not delivered on the agreed day. In these circumstances we will try our utmost to contact you and inform you of any changes and arrange another delivery time or day that reasonably suits you, on the contact number you have provided.

Cancellation prior to Delivery

Orders may be cancelled up until 48 hours before the order is dispatched for delivery.

As we are suppliers of perishable goods, we do not accept any return of unwanted goods, if the order has not been cancelled within the above-mentioned time-frame.

SECTION 20 – ORDERS

If you purchase a product or service from us, we request certain personal information from you on our order form. You must provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

As we are a subscription-based business all your financial information is held safely and separately, and not by us.

SECTION 21 – PROMOTIONS

For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you must agree to the relevant terms and conditions applicable to that campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these terms, those terms and conditions will prevail.

TaylaMade exercises the right to end promotions at any time with no prior warning.

SECTION 22 – OUR REFUND POLICY

Our Refund Policy applies where you are unhappy with your product for a legitimate reason such as missing contents, damage or where the product did not arrive at all.

Dissatisfaction with Our Product

If you are unhappy with any part of your product or the service that we offer, please contact us directly through our details on the Contact Us page on this website. If you would like to send any suggestions or comments on any of our meals or your ordering and delivery experience please do so by emailing orders@taylamade.co.za.

TaylaMade Meals products are delivered fresh or frozen, and thus, these items are naturally perishable. Please inspect your product when you receive it (before allowing it to defrost). If you find the product is not up to our quality standards, or the packaging has been damaged during delivery, please contact us within 48 hours of delivery, and we may refund or exchange the item for you. TaylaMade Meals reserves the right to replace or refund the product at its sole discretion, taking into account the surrounding circumstances of that particular order. Please keep the product as you received it in your freezer so we can inspect it and make improvements in the future. We will not refund or exchange an item if you have eaten, disposed or given the item away. Refunds and exchanges rely solely upon inspection of each item(s), in each particular scenario.

It is within TaylaMade Meals’s discretion whether or not we will exchange or refund the item for you, depending on each customer’s complaint and our ability to rectify it first. Please note that we will always aim to exchange or replace the product when the complaint is valid, fair and objectively considered by all parties overseeing the matter. A refund will only be considered as the alternative, last measure, should extremely rare circumstances surround the case in question.

TaylaMade Meals has a policy of honesty and openness, and we aim to give you the best product and service always. Thus, we will always try our very best to rectify any problem and openly take into consideration any suggestions and feedback you may offer.

• Our policy does not warrant a full refund and we do not refund or replace entire packages or challenges. Our return and refund policy is limited to defective products, packaging and non-arrival of individual products and not full packages or full meal plan packages.

• However, if a Customer cancels within 48 hours from the time of their first delivery of the meal package in question, and the reason for the cancellation request is covered in the Cancellation Clause in your invoice, we will then look at a refund of 20% of the remaining meals of the package in question.

Please note: discounts will be deducted from this 20% refund.

Factors to note with a refund request

Please consider that the preparation of your meals begins within 24 hours after your order has been confirmed. Purchase of stock, Meal-planning, meal tray purchases, staff shifts adjustments and 

Please note, no refunds will be given after once the 3-day period has lapsed after first delivery of meals, soups, snacks and/or juices, unless the food has been damaged, does not arrive, or has expired due to unforeseen circumstances beyond TaylaMade Meal’s control (supplier provided expired fresh produce and/or dry stock and/or meat; hijacking; the driver is involved in a car/ bike accident; the meals are stolen; natural disasters/ disease & virus-related disasters. A refund may be given for all deliveries that did not take place.

Country Of Domicile

This website is governed by the laws of South Africa. TaylaMade Meals chooses this address: Shop 10, Union Tiles Complex, Malibongwe Drive, Strijdompark, Randburg, 2196, as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice or other documents or communication of whatsoever nature.

Variation

TaylaMade Meals may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is owned and operated by TaylaMade Meals (Pty) Ltd based in South Africa.

Contact Us

For any support please contact TaylaMade Meals by emailing the address on the Contact Us page.

SECTION 23 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at orders@taylamade.co.za

SECTION 24 – NUTRITIONAL INFORMATION

The nutrition data provided with each recipe are estimates only, cannot be verified or guaranteed, and should not be used in the treatment of medical conditions. This data should be interpreted and used at your own risk.

The nutrition data provided is calculated using all ingredients listed on the recipe card, including any ingredient listed as optional. Keep in mind that recipes that involve marinades, breading, salad dressings, oil for frying, or salt for cooking pasta and potatoes may be skewed because some of these ingredients will be discarded and not included in the final edible portion.

While we do our best to achieve the best accuracy possible, the actual nutritional content of recipes may vary depending on several factors including, but not limited to: ingredient brand, accuracy of measurements, physical changes during the cooking process, serving sizes, and ingredient substitutions.